Privacy Policy

Overview

Solariums Direct uses information submitted through this website to respond to direct kit requests, answer questions, review project details, and communicate about custom solarium, patio cover, patio enclosure, conservatory, and screen room kits.

This policy explains what information we collect, how we use it, what service providers may process it, and how you can contact us about your information.

Information We Collect

Information you choose to provide may include your name, phone number, email address, appointment time, and details you share during a phone call, email, or message.

When you visit the site, technical and usage information may also be collected, including IP address, browser and device type, pages viewed, referring page, landing page, approximate location, ad click IDs, UTM campaign parameters, booking interactions, call or email link clicks, and general site activity.

We do not intentionally collect Social Security numbers, driver's license numbers, bank account numbers, health information, or other highly sensitive personal information through this website. Please do not submit that type of information through the booking page, email, or other messages.

How We Use Information

• Respond to your booking, call, email, or other request.
• Discuss project fit, location, desired kit type, and practical next steps.
• Schedule or discuss design reviews, site details, and next steps.
• Prepare preliminary planning guidance, estimates, or follow-up questions.
• Operate, secure, troubleshoot, and improve the website.
• Measure advertising performance and understand which pages or campaigns produce useful leads.
• Comply with legal obligations and protect our rights, users, and business.

Advertising, Analytics, Cookies, and Similar Technologies

This site may use cookies, local storage, pixels, tags, and similar technologies for analytics, advertising measurement, attribution, fraud prevention, and site improvement. These tools may help us understand visits, booking activity, phone CTA clicks, ad campaign performance, and general user behavior.

Tools and providers may include Google Calendar, Google Tag Manager, Google Analytics, Google Ads conversion tracking, Meta Pixel and Meta Conversions API, Microsoft Clarity, Netlify hosting and server functions, email providers, and similar service providers.

We do not send full names, phone numbers, email addresses, or message text to Google Analytics as event parameters. Ad click IDs and campaign parameters may be associated with booking activity so we can understand where a lead came from.

When a phone call is booked, contact information may be normalized and securely hashed before it is sent from our server to Meta for advertising measurement and attribution. Meta may also receive browser identifiers, IP address, browser information, the page where the action occurred, and whether a phone or email link was selected.

You can adjust browser settings to block or delete cookies. Some browser or device settings may also limit ad personalization or tracking. If we run ads in jurisdictions that require opt-in consent for cookies or similar technologies, we will use consent tools where legally required.

How We Share Information

We may share information with service providers that help us operate the website, schedule appointments, deliver email, measure analytics, run advertising, prevent spam, or manage customer communication. These providers process information on our behalf or under their own terms and privacy policies.

We may also disclose information if required by law, to protect rights or safety, to investigate misuse, or in connection with a business transfer such as a merger, sale, or reorganization.

We do not sell your personal information for money. We also do not knowingly sell or share personal information of children under 16.

Data Retention

We keep submitted information for as long as reasonably needed to respond to your request, manage project communication, maintain business records, resolve disputes, enforce agreements, improve service, or comply with legal obligations. We may delete or anonymize information when it is no longer needed.

Your Privacy Choices and Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or information about certain personal information we maintain about you. You may also have the right to opt out of certain sale, sharing, targeted advertising, or profiling uses where those laws apply.

To make a privacy request, email us at dcsolariumsdirect@gmail.com or call 360-921-2698. We may need to verify your identity before completing a request.

We will not discriminate against you for exercising privacy rights that apply to you. Some information may be retained where permitted or required by law, including records needed to complete a transaction, maintain security, resolve disputes, or comply with legal duties.

Children's Privacy

This website is intended for homeowners and adults interested in custom kit planning. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Security

We use reasonable administrative, technical, and organizational measures to protect information provided through the site. No website, email system, or internet transmission is completely secure, so please avoid sending highly sensitive information by email.

Third-Party Links and Services

The website may link to third-party websites or use third-party services, including Google Calendar for appointment scheduling. Their privacy practices are governed by their own policies as well as any agreements that apply to their services.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.